Refund policy
Effective Date: 15-June-2026
At EazeeGifts, we take great care in curating, packaging, and delivering every order. As many of our products are customized, handcrafted, or specially prepared for each customer, we encourage you to review this policy before placing an order.
Returns & Replacements
Returns are accepted only if the products received are damaged, defective, incorrect, or substantially different from the order placed.
To be eligible for a return or replacement request, customers must contact our support team within 48 hours of receiving the order and provide clear photographs and a complete unboxing video showing the sealed package, shipping label, and the products received.
The unboxing video is mandatory for all damage, missing item, incorrect item, or quality-related claims. Requests submitted without an unboxing video may not be eligible for review.
Products that have been used, altered, damaged after delivery, or returned without original packaging will not qualify for returns or replacements.
Refund Policy
Refunds will be considered only after the returned products have been received and inspected by our team.
If the claim is approved, the refund will be processed to the original payment method within 7–10 business days. Processing times may vary depending on your payment provider or banking institution.
In cases where only certain products within a EazeeGifts hamper or Illora's jewellery pieces are found to be damaged or defective, EazeeGifts reserves the right to issue a partial refund or provide a replacement for the affected items rather than refunding the entire order value.
Customized & Personalized Products
Customized, personalized, made-to-order, and specially curated gift hampers are not eligible for return, exchange, or refund unless they arrive damaged, defective, or incorrect due to an error on our part.
Minor variations in handcrafted products, packaging materials, jewellery pieces, hair accessories, colors, textures, and finishing are natural and shall not be considered defects.
Damaged During Transit
If your order is received in a damaged, tampered, or opened condition due to mishandling during transit by the delivery partner, please notify us within 24 hours of delivery. Customers must provide clear photographs and a complete unboxing video showing the condition of the package and its contents. Upon verification, Eazee Gifts will arrange a suitable replacement, partial refund, or resolution at its sole discretion. Claims submitted after 24 hours of delivery or without sufficient proof may not be eligible for review. Please note, our team may request additional photographs, videos, or information to verify the issue before approving a replacement or refund.
Cancellation Policy
Once an order has been placed, it cannot be cancelled, modified, or refunded as products are immediately reserved, sourced, customized, or prepared for dispatch.
In exceptional circumstances, cancellation requests may be considered solely at the discretion of EazeeGifts and any applicable processing, customization, packaging, or administrative charges may be deducted from the refund amount.
Non-Refundable Situations
Refunds, returns, or replacements will not be provided for delays caused by courier partners, incorrect delivery information provided by the customer, recipient unavailability, refusal to accept delivery, or minor variations in handcrafted and curated products.
Variations in jewellery designs, hair accessories, packaging materials, ribbons, flowers, decorative elements, or hamper arrangements due to availability shall not be considered defects, provided the overall quality, value, and theme of the hamper remain consistent.
Contact Us
For any return, replacement or refund requests, please contact:
EazeeGifts
Email: support@eazeegifts.com
All requests must include your order number and relevant photographs or videos to help us resolve your concern as quickly as possible.